This report was produced by KPMG, a member of IPFA.
KPMG International, in a commissioned survey conducted by Forrester Consulting, engaged 483 leaders from public transportation organizations across the globe to understand their perspectives on the sector’s future. Participants included public transport ministries and authorities, operators and outsourced vendors.
In this report, they explore the potential that a connected public transport enterprise has in forging powerful enterprise-wide business and delivery models that can drive excellent customer experience while enhancing efficiency and contributing to the prosperous future we all want to see. To support this journey, the report documents current industry trends, presents compelling hypotheses on the sector’s future, and charts the way forward.
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